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Cancellations, Returns & Policies
Please read before booking a HAMU session or purchasing merchandise.
For Hair and Makeup bookings
I handle cancellations on a case by case basis however the policy is as follows: The deposit is completely refundable within 14 days of your scheduled shoot. If you need to reschedule with less that 14 days notice you have up to 4 days of your appointment for your deposit to be transferred to your a new date so long as the new date is within 45 days of your cancellation. If cancellation occurs with less than 4 days notice and/or and there’s no rescheduled date within that 6.5week period, the deposit is forfeited and you will need to issue another deposit to rebook. PLEASE UNDERSTAND cancellation with less than 72hrs notice requires FULL PAYMENT of booking as I’ve turned down other work to keep your booking and there isn’t enough time to procure a replacement booking. This in not a hobby. Saying yes and confirming your appointment meant saying no to the potential bookings. I appreciate your respect and consideration of my cancellation policy.
All balances are due upon completion of services. There are no refunds on hair and makeup services.
Credit Card Payments:
Balances due may be paid by Venmo, Zelle or AppleCash. Credit card payments for balances due will incur a processing fee
For Entclés Merchandise Purchases:
We take great pride in our product, and quality of materials. All products are made to order and thoroughly inspected before shipped. Please take the time to check dimensions and weight prior to order as we have a strict return policy.
We want you to be completely satisfied with your purchase. If for some reason you are not satisfied or by some oversight your product is delivered damaged, please email returns@entcles.com with your order number to begin the return process.
Please note: We only accept unused products. Its ok to open the package to ensure the product is a good fit for your kit but it not ok to take your purchase for a test ride on set. Refunds will not be processed or accepted unless after receipt and inspection items are in perfect resellable condition with original packaging. We also reserve the right to make partial refunds based on damage or lack of resale value.
There are no refunds or exchanges on digital download products.
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